Infosys BPM is the business-critical technology partner for the worlds most successful organizations. As a global leader in Business Transformation, Infosys provides strategic business consulting, technology, engineering and outsourcing services to help clients leverage technology and create impactful and measurable business value for every IT investment
Infosys BPM Walk In
- Qualification: Any Graduate
- Experience : 01-04+years
- Job Location: Bangalore
- Role: Sales and Fulfillment
- No.of Openings: 50
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Job description:
Greeting from Infosys BPM Ltd.,
We are hiring for Sales and Fulfillment positions. Please walk-in for interview on 23rd September 2023 at Mysore location.
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume ***
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-163895
Documents to Carry:
- Carry a print out your updated resume;
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Please find below Job Description for your reference:
Experience range :: 1-4years on order management
Location of posting:: Bangalore
Expected location of deployment :: Prestige Ferns Galaxy, Ambalipura, Outer Ring Road, Bangalore
Shifts: Rotational
Education – Any Graduation
Job description:
- Minimum Qualification:: Full time graduate, 15 years of education
- Proficiency in Microsoft tools, Word, Excel and PowerPoint, Outlook and with business systems
- Ability to work effectively as part of a team
- Strong administration and organization skills
Area of responsibility:
- Effectively executes calls of the clients customers, resolves query/issue as per deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target maximization in order to meet quality standards.
- Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters.
- Ensures appropriate documentation of the upshot from the last transaction on the clients account as per the prescribed format in order to meet quality standards.
- Executes transactions as per prescribed guidelines and timelines such as
- verifying documents,
- processing bills,
- analysis of data,
- responding to complaints/queries on mail,
- Interacting with vendors for order management depending on the process (the nature of the transaction would depend on the process) in order to meet SLA targets.
- Follows all predefined procedures, adheres to all the laws regarding telesales applicable in that specific location in order to meet SLA targets.
Additional information:
Customer Interaction:
-
- Resolves individual cases that need re-work to ensure high C-Sat / NPS score from the end user
Knowledge Management:
-
- Shares experiences in order to facilitate capture of tacit knowledge
Process Reengineering:
-
- Delivers on the new process / approach to meet client / internal goals
Documents to Carry:
- Carry a print out your updated resume;
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance.
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