Wipro Walk-In Drive for Service Desk Analyst 1
📍 Walk-In Drive Details:
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Date: March 25th, 2025
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Time: 9:30 AM – 1:00 PM
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Venue:
Wipro Technologies, Hinjawadi Phase II,
Hinjewadi Rajiv Gandhi Infotech Park,
Hinjewadi, Plot No. 31 MIDC, Pune – 411057 -
Openings: 50 Positions
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Employment Type: Full-Time, Permanent
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Work Mode: 24×7 Support Environment (Rotating Shifts & Weekly Offs, Including Holidays)
📌 Eligibility & Requirements:
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Education: Any Graduate
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Experience: 0-1 year (Freshers can apply)
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Skills Required:
✅ Excellent Communication Skills (Verbal & Written)
✅ Knowledge of ITIL Framework & Terminologies
✅ Basic Networking Concepts (DHCP, DNS, TCP/IP, VPN, etc.)
✅ Familiarity with Windows & Mac OS, Active Directory, MFA, Printer Mapping
✅ Ability to troubleshoot IT incidents (applications, system administration, network issues, etc.)
🎯 Job Responsibilities:
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Assist end users with IT issues related to applications, systems, or network problems
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Troubleshoot & resolve IT incidents via phone, chat, email, or in-person
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Prioritize & escalate critical tickets requiring urgent action
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Maintain high-quality customer service standards while resolving IT problems
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Work on IT support tools like Outlook, MS Suite, O365, Zoom, Jabber, VPN, Browsers, etc.
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Ensure timely follow-up on all support requests
💼 Documents to Carry for the Interview:
✅ Updated Resume
✅ Recent Passport Size Photograph
✅ Original Aadhar Card & Xerox Copy
✅ Educational Certificates (Provisional & Consolidated Marksheets)
🔔 Additional Notes:
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This is a great opportunity for freshers to start their career in IT Support & Service Desk roles
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Prepare for a technical assessment & communication round during the interview
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Dress formally and ensure you carry all required documents
