HDFC Bank – Walk-In Interview for Virtual Care Customer Care | Kolkata
About the Opportunity
HDFC Bank is conducting a mega walk-in interview for the position of Officer – Customer Care under its Virtual Care division. This opportunity is ideal for graduates looking to build a stable and rewarding career in customer service within the banking sector. The recruitment will take place through a face-to-face interview at the bank’s Candor TechSpace facility in New Town, Kolkata.
Eligibility and Job Information
Only graduate candidates are eligible to apply for this position. Applicants with zero to three years of experience can attend. This role is a direct payroll position with HDFC Bank. The job location is HDFC Bank, Candor TechSpace, Rajarhat New Town, Kolkata.
The walk-in interview is scheduled for 12th December 2025, with reporting time between 10:30 AM and 1:30 PM. Candidates must carry an updated resume, passport-size photograph and a government ID proof.
For assistance or inquiries, candidates may contact Dipanwita Banerjee at 8910968350.
Job Description
The Officer – Customer Care will be responsible for handling inbound customer calls related to various banking products and services. Responsibilities include addressing customer queries on credit cards, savings and current accounts, deposits, loans, depository services, mutual funds, debit and prepaid cards and other direct banking services.
The role involves managing requests such as PIN generation, net banking password assistance, fixed deposit information, statement requests and similar banking services.
Candidates will process financial transactions including fixed deposit openings, demand draft requests and funds transfers as per defined procedures. Ensuring adherence to customer authentication protocols and maintaining accuracy in request documentation is essential.
The role requires prompt and accurate logging of complaints, coordination with internal teams for resolution, hotlisting debit or credit cards when necessary and ensuring closure within defined timelines.
In addition, candidates may be required to cross-sell eligible products while ensuring no mis-selling occurs. Delivering exceptional customer service, building rapport, escalating unresolved issues appropriately and adhering to service delivery standards form crucial parts of this role.
Walk-In Interview Details
Date: 12th December 2025
Time: 10:30 AM to 1:30 PM
Venue: HDFC Bank, Candor TechSpace, 3rd Floor, C2 (Phone Banking), Gate No. 1, DH Block (New Town), Block-1, Action Area I, Chakpachuria, New Town, West Bengal 700135.
Job Overview
Role: Customer Care – Voice / Blended
Industry: Banking
Department: Customer Success and Operations
Employment Type: Full-Time, Permanent
Education Requirement: Any Graduate
