SpiceJet is an Indian budget airline headquartered in Gurgaon, Haryana. It is the second largest airline in India by number of domestic passengers carried, with a market share of 13.6% as of March 2019
SpiceJet Walk In
- Qualification: Any Graduate
- Experience : 00-05+years
- Department: Customer Experience
- Role: Senior Executive/ Executive
- Job Location: Gurgaon/Gurugram, Delhi / NCR
SpiceJet invites energetic and enthusiastic candidates to join them for the position of Executive /Senior Executive in our Customer Experience Department on Tuesday, 14th March ’23, from 9:30 A.M. to 11:00 A.M.
Designation : Executive /Senior Executive
Department: Customer Experience
Educational Qualification: Graduates (Any stream) Only
Experience Required: Min. 6 months in a similar role (Freshers May also apply).
Job Location: Gurgaon
Job Description :
- Proactively attend to all the queries, complaints, and requests across the company’s Email.
- Raise issues to the concerned teams and follow up for resolutions
- Proactively and continuously keep the customer and stakeholders informed about the status of the problem
- High level of individual discretion to ensure customer satisfaction and business success
- Build credibility with customers by empathizing with their problems in words, proactively understand their needs, and responding promptly
- Accurately document all customer issues via emails and customer support tools, adhere to the process, and follow up timely
- Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions
Required Skills :
- Good command over English Language, ability to effectively communicate information in written format
- Customer service experience of at least one year
- Should be smart, witty, and innovative writing skills
- Willing to work in shift 24*7 shift.
Eligibility Criteria: 18 -27 yrs
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