Infosys BPM is the business-critical technology partner for the worlds most successful organizations. As a global leader in Business Transformation, Infosys provides strategic business consulting, technology, engineering and outsourcing services to help clients leverage technology and create impactful and measurable business value for every IT investment
Infosys BPM Walk In
- Qualification: Any Graduate
- Experience : 01-06+years
- Job Location: Pune
Related Jobs: Cognizant- Job vacancy for Any Graduate-Submit Resume to HR Email
Job description:
Things to remember while entering the campus
- Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team.
- would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated
- Please wear masks & follow Covid protocols.
Documents to Carry:
- Carry 2 Copies of print out your updated resume;
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
Please find below Job Description for your reference:
Senior Process Executive:
*1-2 Years experience in Claims management, Warranty management specially in Retail industry.
*Exposure to UK market will be a big advantage
Working Experience in SAP
*Excellent English communication skills, both written and verbal.
*The ability to work within a deadline focused environment
*Excellent knowledge of Microsoft Word, Excel
*Bachelor Degree
Process Specialist:
*3+ Years experience in Claims management, Warranty management specially in Retail industry.
*Exposure to UK market will be a big advantage
Working Experience in SAP
*Excellent English communication skills, both written and verbal.
*The ability to work within a deadline focused environment
*Excellent knowledge of Microsoft Word, Excel
*Bachelor Degree
Process Specialist:
EXTERNAL ORDER OPERATIONS
- An assertive personality with problem-solving skills while working with multiple stakeholders
- 3-4 Years of Experience
- Report Extraction from SAP – ensuring Old Po’s are confirmed.
- Min bachelor’s degree
- Follow upwith suppliers for orders, amendments, cancellations, expired stocks, Physical Stocks confirmations, out of Stock items and make claims for lost goods.
- SAP proficiency is must.
- Responding to customer queries in a timely and accurate way, via phone, email or chat
- Familiarity with our industry is a plus
- Identifying customer needs and helping customers use specific features , solve technical issues if any
- Experience using help desk software and remote support tools
- Follow up with customers to ensure their Orders are delivered on time
- Excellent communication and problem-solving skills
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Multi-tasking abilities
- Support report on a monthly base Operations KPIs and SLAs
First priority will be communication skills.
For claims profiles- need relevant claims experience mostly on warranty claims on BPO/Retail industry Only.
Shift Timings: UK shift time: 12:30 PM to 09:30 PM , Currently will be 1:30 PM to 10:30 PM ( Until March23 ).
Work from Office*
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance.
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