Infosys BPM is the business-critical technology partner for the worlds most successful organizations. As a global leader in Business Transformation, Infosys provides strategic business consulting, technology, engineering and outsourcing services to help clients leverage technology and create impactful and measurable business value for every IT investment
Infosys BPM Walk In
- Qualification:Any Graduate
- Experience : 01-03+years
- Job Location:Hyderabad
- No.of Openings: 40
- Role:Order Management-Data Process
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Job description:
EXCLUSIVE WALK-IN DRIVE FOR “Data Process-Order Management” at BANGALORE on 18th JUL 2024
Greeting from Infosys BPM Ltd.,
You are kindly invited for the Infosys BPM:: Walk-In Drive on 18th JUL 2024 at BANGALORE.
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the Resume ***
Please use below link to apply and register your application.
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-186034
Note – No Candidate parking facility available at JP Nagar recruitment center location.
Documents to Carry:
- Please carry 2 set of updated CV(Hard Copy).
- Please carry Face Mask**.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
Job Description:
- Job Location: Bangalore (BagMane)
- Qualification: Any Graduates (15 years Graduation)
- Shifts: Rotational Shift
- Experience: 1-3 Years
- Role: Senior Process Executive
- Notice Period: Immediate or 7 Days
Purpose/Essence of the role:
Executes transactions as per prescribed guidelines and timelines and follows all predefined procedures to meet SLA target and to ensure that the performance parameters are met.
Below are the roles and responsibilities aligned to the above mentioned
Role / role designation:
SLA Compliance:
Executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of data, responding to complaints/queries on mail, interacting with vendors for order management depending on the process
Process Compliance:
Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed; Ensures appropriate documentation of the upshot from the last transaction on the clients account
Interaction:
Resolves individual cases that need re-work to ensure high C-Sat / NPS score from the end user
Process Reengineering:
- Delivers on the new process / approach to meet client / internal goals
Knowledge Management:
- The Process Executive shares experiences in order to facilitate capture of tacit knowledge
- Service Desk: Attends to service desk calls on process related issues in order to provide support/assistance to customers and log incidents for tracking and escalate to Level 2 & 3 support as appropriate
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