HCLTech is organizing a walk-in drive for the role of Customer Service Representative (Email Back Office). This opportunity is ideal for fresh graduates who want to build a career in a professional global environment. Candidates with strong written and verbal communication skills in English and the ability to work in night shifts are encouraged to attend.
Designation
Customer Service Representative
HR SPOC
Sobiya, Suryapriya, Jefferson
Venue
HCL AMB – 6, Ambattur
Profile
Email Back Office
Experience Required
Freshers, preferably with exposure to USA work environment
Shift Details
Saturday to Friday Night Shift with a weekly 5 working days and 2 week-offs (Saturday and Sunday included)
Education Requirement
Graduate or Postgraduate in any stream
Skills Required
Strong written and verbal communication in English with good analytical skills to review issues, analyze information, apply templates accurately, document cases, and update customer records effectively.
Job Responsibilities
The Email Backend Representative will manage store-based, employee-based, and digital coupon-based issues. The role involves understanding customer cases, providing accurate support, ensuring a positive customer experience, maintaining attention to detail, and applying correct resolution methods quickly.
Role
Back Office Operations
Industry
IT Services & Consulting
Department
Customer Success, Service & Operations
Employment Type
Full Time, Permanent
Role Category
Back Office
Eligible Education Streams
B.Com, B.A, B.Sc (Any Specialization)
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