HCL Technologies Limited, d/b/a HCLTech, is an Indian multinational information technology services and consulting company headquartered in Noida. It emerged as an independent company in 1991 when HCL entered into the software services business. The company has offices in 52 countries and over 210,966 employees.
HCL Technologies Walk-in Interview
- Qualification: BA / BCOM / BSC / BBA
- Experience : 00-01+years
- Role: Customer Service
- Job Location: Lucknow
- Salary: ₹ 1.5-1.75 Lacs P.A.
Job description:
Your Role & Responsibilities
We are searching for a Customer Service that is who can speak English and wants to make a real impact on the BPO Industry as a Representative, for the Lucknow Team. This specific role will be focused on
- Handling and solving Customer problems through inbound phone while assessing client specific tools and knowledge base
- Follow escalation procedures for issues uncontrollable at CSR level.
- Updating different trackers like End User complaint tracker etc.
- Implementing feedback given during monitoring sessions by PICs / Team Leads
- Appropriate documentation on client CRM
- Ensuring data security – proprietary data of customers
- Meeting SLAs & maintaining Quality Standards
Desired Candidate Profile
Graduate in any stream (BA / BCOM / BSC / BBA only) Only Pass out Candidate.
Excellent Communication Skill
Previous experience in any BPO / KPO or service industry would be preferred.
Willing to Work in Rotation
Related Jobs: Tech Mahindra Walk-in On 22nd – 29th March 2023 – Any Graduate, Any Postgraduate can Attend
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