HCL Technologies – Mega Freshers Walk In on 17th Jan 2024

HCL Technologies Limited, d/b/a HCLTech, is an Indian multinational information technology services and consulting company headquartered in Noida. It emerged as an independent company in 1991 when HCL entered into the software services business. The company has offices in 52 countries and over 210,966 employees.

HCL Technologies Walk-in Interview

HCL Tech Hiring for UK / US Voice Process – 17th Jan 2024 Walk in directly.

Designation: Customer Care Representative

Any Grad/UG can apply(No Regular Students / No Law Graduate)

Fresher’s Salary: Up to 2.65 LPA

Age Criteria: – 18 Years to 32 Years

Work Location: Noida Sec-144 / Noida Sec 126

Two Ways Cabs Available

Job Description – Contact Centre Customer Service Executive

Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.

Work Experience & Qualification criteria:

• Excellent communication skills – both verbal and written – with a professional telephone etiquette
• Helpful, empathetic, and enthusiastic about customer service
• Freshers in UK Inbound calling preferably in Banking domain

Job Description

• Answer all inbound queries as per call flow procedure.
• Adherence to process to ensure high quality and customer service.
• Follow escalation procedures for issues uncontrollable at agent level First call resolution.
• Break schedule adherence
• Involvement in motivational activities, implementing feedback given during monitoring sessions
• Updating various logs like escalation log, complaint tracker etc.
• Ensuring data security – proprietary data of customers

Contact Person- Priyanka Shastri -8076024891 (Priyanka.shastri@hcl.com)