HCLTech – Mega Walk-in Drive for International Voice Process!|
💼 Join HCLTech as a Customer Support Executive! 💼|🚀 Walk-in Interviews on 4th & 5th February 2025! 🚀
Position Details
🔹 Role: Customer Care Representative – Freshers
🔹 Industry: IT Services & Consulting
🔹 Department: Customer Success, Service & Operations
🔹 Process: UK / US Voice Process (International)
🔹 Employment Type: Full-time, Permanent
Eligibility Criteria
✅ Qualification:
- Any Graduate / Undergraduate can apply
- Exclusions: B.Tech, M.Tech, BCA, MCA, Law Graduates & Regular Students NOT eligible
✅ Experience: - Freshers with excellent English communication skills
- Candidates with UK/US Inbound Calling experience (Preferably in the Banking domain)
✅ Skills Required: - Strong verbal & written communication skills
- Customer service-oriented mindset with professional etiquette
- Ability to handle inbound queries & escalations
✅ Other Requirements: - Willingness to work in rotational shifts
- Two-way cab facility available
Walk-in Interview Details
📅 Date: 4th & 5th February 2025
⏰ Time: 11:00 AM – 2:00 PM
📍 Interview Location:
HCL Technologies, A-8 & 9, Sector 60, Noida, Uttar Pradesh 201301
📍 Work Location: Noida, Sector-144
📞 Contact Person: Priyanka Shastri
📧 Email: Priyanka.shastri@hcltech.com
Job Responsibilities
✔ Handling inbound customer queries for UK/US customers
✔ Adhering to process guidelines to ensure high-quality service
✔ Following escalation procedures for unresolved issues
✔ Ensuring first-call resolution to enhance customer satisfaction
✔ Updating necessary logs (escalation logs, complaint trackers, etc.)
✔ Maintaining data security & ensuring compliance
📢 Looking for an exciting career in international customer service? Walk in & kick-start your journey with HCLTech! 🌍✨
