Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM
Genpact Mega Walk-In Drive
- Experience: 00-02+Years
- Qualification: B.com/BBA
- Job Location: Jaipur,Rajasthan
- Role : Process Associate, Non-Voice
- Openings: 01
Time and Venue
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Job description
In this role, you have to process execution and documentation. Process execution would entail working on tasks, which are mostly well-defined and routine. Your work area would also require doing data transactions and interaction via calls. As part of operations team, your contribution would also come in form of sharing knowledge and standard methodologies which you follow so that both you and the team gain from each other.
You should be Detail oriented and have shown delivery of high-quality output with strong focus on fulfilling customer needs and requirements
Able to balance change with ability to adjust to changes in systems & process readily and are Resilient i.e. balance pressure from a variety of factors and situations.
Responsibilities
- Effectively analyze and comprehend the remediation need in Customer financial history by using various applications.
- Ability to work and operate in a high volume and tight timeline environment to meet Service Level Agreements.
- Taking care of Client Workflows effectively
- Escalation management operations for better client relationship & experience
- Identifying improvement areas & implementing measures to maximize customer satisfaction levels.
Qualifications we seek in you!
Minimum Qualifications / Skills
- Only Commerce graduates (B.com/BBA)
Note: Please carry below documents with you:
- 3 copies of updates resume
- 3 Passport size photographs
- Original Aadhar card
- 2 copies of Aadhar card
- Payslip (if applicable)
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