Genpact Hyderabad – Walk-In Interview on 13th December 2025 for Customer Service & Content Moderation
About the Opportunity
Genpact is conducting a walk-in interview in Hyderabad for Customer Service and Content Moderation roles requiring proficiency in both Hindi and English. Genpact continues to lead the industry through AI-driven innovation, operational excellence and digital transformation, providing exceptional growth opportunities for professionals looking to elevate their careers. This walk-in drive is ideal for candidates who thrive in fast-paced, tech-enabled environments and who are ready to contribute to impactful projects within a global organization.
Eligibility Information
Candidates must be able to speak, read and understand both Hindi and English languages. Any graduate, except law graduates, is eligible to apply for Customer Service and Content Moderation roles. Freshers and applicants with up to two years of experience are welcome. This is a work-from-office role based in Hyderabad, and candidates must be flexible with shift timings.
Job Description
Roles include Content Moderation, Chat Support and Voice Support.
For Content Moderation, candidates will review content, maintain quality standards, identify trends, provide timely resolutions and ensure compliance with process guidelines. As part of this function, candidates may be required to work in 24/7 rotational shifts and handle sensitive or graphic content.
Chat Support responsibilities involve handling multiple chats, responding to customer queries promptly, troubleshooting issues, replicating bugs, supporting technical queries related to domains and hosting and maintaining deep process knowledge. Only graduates are eligible for chat support roles.
Voice Support responsibilities include responding to customer concerns, assisting with data-related recovery issues, reproducing customer problems, escalating product concerns and ensuring excellent service delivery. Across all functions, strong analytical abilities, communication skills and adherence to policies are essential.
Walk-In Interview Details
The walk-in interview will be held on 13th December 2025.
The walk-in time is from 12:00 PM to 2:00 PM.
There are two interview venues:
Genpact, F9P5+3FV, Hafeezpet Road, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049.
Genpact, Plot No. 14/45, IDA Uppal, Habsiguda, Hyderabad 500079.
Documents Required
Candidates must carry two passport-size photographs, with one photo pasted on the resume. They should also bring two copies of their resume and their original Aadhaar card.
Why Join Genpact
Genpact offers an environment driven by AI innovation, continuous learning and global business transformation. The company provides opportunities to work on real-world challenges, collaborate with industry leaders and accelerate professional growth. Genpact fosters a culture built on curiosity, integrity, inclusion and bold thinking.
Job Overview
Role: Customer Success, Service and Operations
Industry: BPM / BPO
Department: Customer Success and Service Operations
Employment Type: Full-Time, Permanent
Education Requirement: Any Graduate
