Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM. We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients’ operations. Our approach is continually refined in one of the world’s largest digital process sandboxes, where we test and improve thousands of processes. For two decades, first as a General Electric division and since 2005 as an independent company, we have been passionately serving our clients. We generate impact for clients from the Fortune Global 500 and beyond, and employ over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi
Genpact – Walk-in Interview On 07th Feb 2023
- Department : BPO / Call Centre
- Designation: Senior Technology Support Analyst
- Experience: 01-04+Years
- Qualification: Any Graduate
- Job Location: Hyderabad/Secunderabad
- Salary: ₹ 2,25,000 – 4,50,000 P.A.
- No.of Openings: 40
Interview Date:
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Job description
In this role, The Associate, Technology Support Analyst provides primary support to customers encountering problems using our products and solutions. Responds to customer product inquiries via telephone, e-cases. Facilitates inquires through systems to provide answers to common questions and problems. Resolves customer concerns raised during installation, operation, maintenance or product/service application or compatibility matters. Documents customer information and recurring technical issues to support product/service quality programs and product development.
Responsibilities
Provides customer service by applying problem solving and troubleshooting skills to assess issues and establish a course of action to guide the requestor to timely resolution of inquiries that come in via phone, chat, email and online ticket
Applies knowledge case resolution process, policies, case management, service level management, defect/PCR process and escalation methodology
Uses customer service skills, keeping a positive, caring, can-do attitude and by keeping all appropriate parties updated to resolution, especially critical client issues
Provides other ad hoc support and duties as assigned, to include attending training courses as required and stays abreast of evolving internal processes and industry developments
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