Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM
Genpact Mega Walk-In Drive
- Experience: 00-01+Years
- Qualification: Any Graduate
- Job Location: Hyderabad
- Role : Order to cash /Hire to retire
- Openings: 07
Time and Venue
26th February, 12.00 PM – 2.00 PM
Genpact, F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049
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Job description
Order to Cash
Responsibilities
- Premium application, reinstatement, renewal of payment received from policy holders
- Backdate and cancellation of polices in case of payment made by policy holder get bounce
- Respond to email /phone queries related to disputed cases
- Research and analyze the disputes/deductions in ERP
- Follow-up with various departments to get supporting documents/ info for dispute/deductions /resolution
- See opportunities and recommend solutions for process and automation improvements
- Daily reporting of individual portfolios to track and monitor the past dues and pending items
- Implement strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact
- Work as a teammate to process any adhoc request in a timely manner.
- Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
- Call out problems to senior staff members and or management as appropriate.
Hire To Retire
Responsibilities
- Daily client interactions, working with onshore team on a day to day basis
- Be able to review manual processes and define scope for automation/ Improvements
- Detail oriented, good organizational skills and ability to work independently and within the team environment
- Communicate and present to external and internal client as required
- Responsible to work with multiple stakeholders
- Responsible to align with internal controls and policies and pay attention to details.
Minimum qualifications
- B.Com/BBA
- Freshers are eligible
- Excellent English interpersonal skills
Preferred Experience
- Prior cash application experience!
- MS Excel knowledge
Note: Please carry below documents with you:
1. 3 copies of updates resume
2. 3 Passport size photographs
3. Original Aadhar card
4. 2 copies of Aadhar card
5. Payslip (if applicable)
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