Walk-In Drive for International Customer Support (Voice & Chat)
Accenture is hiring for International Customer Support roles (Voice and Chat) through a walk-in drive in Gurugram. Candidates with 1–4 years of experience in international support processes are encouraged to attend. This role requires strong customer-handling skills, adaptability, and the ability to resolve queries efficiently.
Company
Accenture
Experience Required
1 to 4 years (International Voice & Chat Support)
Location
Gurugram
Walk-In Dates & Timings
3rd December to 4th December
Timing: 11:00 AM to 3:00 PM
Venue
Accenture, Tower 9, Candor Tech Space, Old Delhi-Gurgaon Road, Sector 21, Dundahera, Gurugram, Haryana – 122016
Contact Persons
Shefali / Sanya / Akash
Openings
100
Job Description
This role involves managing and resolving customer queries across international voice and chat processes. The responsibilities include handling escalations, addressing customer complaints, and ensuring timely resolution within defined SLAs. The position focuses on transforming customer service into a value-driven function that supports overall business growth. The job also requires understanding customer issues, following established guidelines, and executing tasks with accuracy. Interactions will primarily be with the internal team and supervisors, and instructions for tasks will range from moderate to detailed depending on the assignment. The role may require working in rotational shifts.
Ideal Candidate Profile
Candidates should possess adaptability, flexibility, strong problem-solving abilities, quick learning skills, resilience under pressure, and a results-oriented mindset. Experience in international voice and chat support processes is required.
Roles and Responsibilities
The role includes resolving routine issues by following precedents and guidelines, interacting within the team and with supervisors, completing assigned tasks with clarity, and making decisions that impact day-to-day work. This is an individual contributor role with a focused scope of responsibilities.
Educational Qualification
Undergraduates and graduates are eligible to apply.
Role Category
Customer Success, Service & Operations – Other
Industry
IT Services & Consulting
Employment Type
Full Time, Permanent
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