Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. Thierry Delaporte is serving as CEO and managing director of Wipro since July 2020.
Wipro Walk In
- Role:Associate/ Analyst International Voice Proces
- Job Location: Gurugram,Haryana
- No. of Openings: 50
- Experience: 00-05+years
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Job description:
Walk-in Drive invitation for Associate/ Analyst International Voice Proces (UK Insurance and Pension) on 26-Feb-24 | Work Location : Gurgaon
One Side Cab, Excellent Communication skills
Experience: 0-60Months
- Medium level process complexity processing or analytical skills in more complex environments
- Low level of discretion and decision making within a decision framework.
- Mostly rules-based processing but with some judgement applied
- Able to follow standard processes but understand variations from process i.e. BS Recs
- Ability to meet tight deadlines.
- Good interpersonal and customer service skills
- Excellent understanding of Insurance Industry for experienced colleagues
- Proficient in MS-Office (preferably Excel)
- Project management
- Quality management
- Results driven.
- Foster teamwork
- Giving feedback
- Provides an administrative support service within specified guidelines and Aviva brand values.
- Responds to customers enquiries where basic analysis and the provision of information is needed in order to resolve the issue, escalating where necessary.
- Gains the trust of the customer through the provision of accurate and timely information and support services.
- Records all information accurately on appropriate systems.
- Responsiblefor spotting opportunities for service and process improvement and feeding suggestions to manager.
Good to have experience:
- Solves straightforward problems.
- Analyses possible solutions within agreed guidelines.
- Delivers quality service to customers within a process or product area.
- Works under the supervision of a more experienced team member and will refer decisions for support and guidance.
Roles and Responsibilities:
- Maintains quality service by enforcing quality standards, analyzing, and resolving client’s problems, and recommending system improvements.
- Defines objectives, identifies, and evaluates trends and options, chooses a course of action, and evaluates outcomes.
- Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
- Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.
- Adhere compliance and generate control reports.
- Generate statutory reporting per country requirement.
- Audit Management – Active participation in internal/external audits.
- Escalationmanagement
- Generating scheduled/ ad-hoc reports
Trainable Skills:
- Neutral Voice and Accent and call management
- UK Saving and Retirement Industry Skills
- Process Knowledge
Education Skills-Only Non-Tech graduate – BA/B.Com/B.Sc (non-technical), BBA/ BCA/ MA, M.Com, part time MBA. (B.Tech/M.Tech/Full Time MBA-are not eligible)
Note : Mandate to carry your original ID Card and final (Double) vaccination certificate
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