Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. Thierry Delaporte is serving as CEO and managing director of Wipro since July 2020.
Wipro Walk In
- Qualification: B.Sc,B.Com/BBA/BMS/BA
- Experience : 00-03+years
- Department: Customer Success, Service & Operations
- Role: Associate
- Job Location: Gurgaon
- No.of Openings: 15
Job description:
Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
Follow standard processes and procedures to resolve all client queries
Resolve client queries as per the SLAs defined in the contract.
Maintain logs and records of all customer queries as per the standard procedures and guidelines.
Non technical background required
Night shift
One year of service agreement
both side transport
Please carry id proof and vaccination certificate
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