Wipro Walk-In Drive – Service Desk Specialist | 8th March 2025
Wipro is hiring freshers and experienced candidates (0-5 years) for the role of Service Desk Specialist in Pune (Hinjewadi Phase 2). If you have strong communication skills, IT support knowledge, and problem-solving abilities, this is a great opportunity to build a career in IT service management with a leading global company.
Job Details:
- Position: Service Desk Specialist
- Company: Wipro
- Experience: 0 – 5 years
- Salary: Not Disclosed
- Location: Pune (Hinjewadi Phase 2)
- Qualification: Any Graduate
- Industry: IT Services & Consulting
- Employment Type: Full-Time, Permanent
Roles & Responsibilities:
✔ Provide technical support for end-users via calls, chat, email, or walk-ins
✔ Diagnose, troubleshoot & resolve IT issues (Windows, Mac, VDI, VPN, MS Office, Outlook, etc.)
✔ Log and document incidents in the management tool
✔ Escalate critical tickets requiring urgent action
✔ Follow ITIL framework and adhere to SLAs
✔ Ensure high customer service standards
✔ Open to working in a 24×7 shift environment
Skills Required:
✅ IT Helpdesk (Voice) experience preferred
✅ Excellent verbal & written communication skills
✅ Basic networking knowledge (DHCP, DNS, TCP/IP, VPN)
✅ Windows, Mac OS, Active Directory, MFA, Printer Mapping
✅ Familiarity with ITIL concepts
✅ Ability to troubleshoot standard applications (Outlook, MS Office, Zoom, Jabber, Browsers, etc.)
✅ Good problem-solving & organizational skills
Walk-In Interview Details:
- 📅 Date: 8th March 2025 (Saturday)
- ⏰ Time: 10:30 AM – 1:00 PM
- 📍 Venue:
Unit No. 2, Plot No. 31, Rajiv Gandhi Infotech Park, Phase 2, Hinjewadi, Pune – 411057
How to Apply?
📞 Contact HR: Nishant Rathore
📢 Walk-in directly with your updated resume!
Kickstart your IT career with Wipro and become a part of a global tech leader! 🚀
