Wipro Hiring Customer Service Representative
Your impact as a Customer Service Representative
1. Customer Service through calls, chats and emails.
2. Ensure timely and accurate Service Delivery at defined productivity levels.
3. Build client and domain knowledge to be able to deliver a resolution on the first conversation.
4. Ensure adherence to Client Service Level Agreement (SLAs) s Like Customer Satisfaction, Service Level, Handle Time and Customer Efforts.
5. Maintain internal and client level delivery quality on calls, chats and email conversations.
6. Execute issue/ query resolution and ensure proper documentation and follow up.
7. Identify, share and support operational improvements.
Roles and Responsibilities
1. Experience 0-2 years.
2. Excellent communication skills.
3. Should be flexible to work in rotational shifts.
4. Proficient in computer usage and basic knowledge of MS Office.
5. Define career road map with offers growth opportunity.
6. Performance based incentive program.
7. Investment in talent development and skills enhancement.
8. Life balance with 5 day work week.
9. Collaborative environment with best in class professionals.
10. Focus on colleagu engagement and fun at work.
11. Depends on process/ client alignment.
Qualification
- Graduates in B.com, BA, BCA, BBA, BHM, BSc
- Full time MBA be and BTech graduates with minimum 6 months of PPO experience
- Under graduate (Except pursuing any regular course/ technical course, current year 12th pass out)
Interested Candidates share CVs on sonali.sonali@wipro.com
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