HDFC Bank is conducting a walk-in drive to hire Customer Care VC-Officers in Mumbai. If you have 2–5 years of experience in customer support and excellent communication skills, this is a great opportunity to join one of India’s leading banks.
Job Details
- Role: Customer Service (VC-Officer)
- Employment Type: Full-Time, Permanent
- Openings: 20
- Experience: 2–5 years in customer support
Walk-In Drive Information
- Date: 5th December 2024
- Time: 10:00 AM – 4:00 PM
- Venue:
HDFC Bank LTD, Akruti Business Port, 5th Floor,
MIDC Road No.13, Andheri East, Mumbai – 400093
Landmark: Opp. Hotel Regale by Tunga, Next to China Lawn Restaurant - Contact Person: Priti Wagh
Key Responsibilities
- Handle inbound calls related to credit cards, loans, deposits, and mutual funds.
- Address billing, EMI, and statement-related queries effectively.
- Achieve high call quality and ensure 90% First Call Resolution for non-complaint calls.
- Maintain compliance with audit and process standards.
- Ensure service productivity and schedule adherence.
Requirements
- Education: Graduate in any discipline.
- Skills: Strong communication and customer handling skills.
Benefits
- Performance incentives based on quality and productivity.
