Tech Mahindra is a global leader in digital transformation, consulting, and business process services, serving clients across industries worldwide. Known for its strong work culture, career growth opportunities, and employee-centric approach, Tech Mahindra offers an excellent platform for experienced professionals to grow their careers in the international BPO domain.
Job Details
Position: Customer Service Associate – Voice Process
Industry: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full-Time, Permanent
Role Category: Voice / Blended
Experience Required: 1 – 6 Years
Education: Any Graduate
Number of Openings: 30
Job Location: Mumbai (Andheri East / Chandivali)
Walk-In Interview Details
Interview Dates: 27th January to 30th January
Interview Time: 9:30 AM – 5:30 PM
Venue: Tech Mahindra BPS , Oberoi Garden Estate, Wing-1, 4th Floor, IT Building, Off Saki Vihar Road, Chandivali, Andheri East, Mumbai
HR Contact: Hemlata Rawat – 8928264617
Roles & Responsibilities
-
Handle customer queries through voice calls, emails, or chats with professionalism and empathy
-
Resolve customer issues accurately within defined turnaround times
-
Maintain high levels of customer satisfaction and service quality
-
Follow process guidelines and company policies
-
Work effectively in a fast-paced international BPO environment
Desired Candidate Profile
-
1–6 years of experience in BPO / Call Center, handling international voice processes (US/UK)
-
Excellent communication skills in English with clear pronunciation
-
Strong problem-solving and customer-handling skills
-
Willingness to work in rotational shifts, including night shifts
Salary Package
CTC: ₹2.25 – ₹3 LPA (based on experience and interview performance)
Why Join Tech Mahindra?
-
Opportunity to work with a global MNC
-
Stable job with permanent payroll
-
Exposure to international clients
-
Professional work environment with growth opportunities
