SpiceJet Walk-in Drive | Senior Executive/Executive – Customer Experience| Are you passionate about providing exceptional customer service? SpiceJet is looking for enthusiastic candidates to join its Customer Experience Department in Gurugram.
Event Details
- Date: 29th January 2025
- Time: 10:00 AM – 12:00 PM
- Venue:
SpiceJet Ltd.
Building No. 321,
Udyog Vihar Phase IV,
Gurugram – 122016
Position Details
Designation: Executive / Senior Executive
Department: Customer Experience
Location: Gurugram
Shift: 24×7 rotational
Job Responsibilities
- Address customer queries, complaints, and requests via email.
- Escalate issues to relevant teams and follow up for timely resolutions.
- Keep customers and stakeholders informed about issue statuses.
- Build rapport with customers by understanding their needs and providing prompt responses.
- Document customer interactions accurately using support tools.
- Identify and report customer-related concerns on social platforms for swift resolutions.
Eligibility Criteria
- Education: Graduate in any stream.
- Experience:
- Minimum 6 months in a similar role.
- Freshers are welcome to apply.
- Age Limit: 18–27 years.
Required Skills
- Proficiency in written English.
- Smart, witty, and innovative writing abilities.
- Previous customer service experience (preferred but not mandatory).
- Willingness to work in rotational 24×7 shifts.
What to Bring
- Updated resume.
- Valid ID proof.
