Infosys BPM is the business-critical technology partner for the worlds most successful organizations. As a global leader in Business Transformation, Infosys provides strategic business consulting, technology, engineering and outsourcing services to help clients leverage technology and create impactful and measurable business value for every IT investment
Infosys BPM Walk In
- Qualification: Any Graduate
- Experience : 01-05+years
- Job Location: Bangalore
- Role: Service Desk process
Related Jobs: Alkem Laboratories – Walk-In on 22nd Aug’ 2023 for Freshers & Experience
Job description:
We are hiring for the Service desk process, please walk in for an interview on the 23rd August at Bangalore
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume ***
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-163084
Interview details
Interview Date: 23rd August
Interview Time: 10 AM till 12 PM
Interview Venue:
Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road,
Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka – 560078
Things to remember while entering the campus:
Keep your double-dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team
would need to produce a valid negative RT-PCR report (72 hours) in case of single vaccination or if they have traveled between states despite being dual vaccinated
Please wear masks, & follow Covid protocols
Documents to Carry:
Carry 2 Copies of print out your updated resume;
Carry any 2 photo Identity proofs (PAN Card/Driving License/Voter ID card/Passport).
All original education documents need to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Please find below the Job Description for your reference:
Title :: Service desk
Job Location: Bangalore
Education: Any Fulltime Graduate
Experience: 1 to 4 years
Job Description::
- Graduation with 15-year full-time education is mandatory, the candidate needs to have a degree completion certificate with complete mark sheets. No undergraduates.
- Excellent communication skills CEFR:: B1, C1, C2.
- Minimum 1 year of work experience on Service Desk with good knowledge of VPN, O365, remote support,active directory, troubleshooting printer issues, Bit locker, MS teams, BIOS
- Experience with Service Now, Remedy, Control, or similar ticketing tools with knowledge of ticket priority, and severity.
- Knowledge of Service requests and incidents and should be able to communicate the difference between Service Requests and Incidents.
- Knowledge of Incident Management lifecycle.
- Aware of current role SLA and Metrics handled.
- Talents should be based out of Bangalore or Pune.
- Work from Office is mandatory, No option of hybrid and WFH.
- 24*7 Shifts are mandatory.
- Mandatory B2C chat process experience(B2B will not be considered)
- Recent projects/Processes should be based on chat
- Mandatory experience on L1 Service Desk/CS-Semi tech / Blended Voice process with Email/Outlook & chat experience
- Multiple chat/Dual chat experience is required.
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