Infosys BPM is the business-critical technology partner for the worlds most successful organizations. As a global leader in Business Transformation, Infosys provides strategic business consulting, technology, engineering and outsourcing services to help clients leverage technology and create impactful and measurable business value for every IT investment
Infosys BPM Walk In
- Qualification: Any Graduate
- Experience : 00-01+years
- Job Location:Pune,Maharashtra
- No.of Openings: 30
Related Jobs: Aurobindo Pharma – Walk-In Interviews on 8th Oct’ 2023 for Production / Packing / Quality Control..
Job description:
We are hiring for Freshers and experienced professionals for Customer service voice process.. Please walk-in for interview on 16th &17th Oct 23 at Pune location.
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume ***
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-164301
Job duties and responsibilities for JL2 – ( Process Executive/ Sr.Process Executive )
- To improve customer confidence being empathetic to a variety of new and experienced learners needs.
- Help to implement and improve processes and procedures within the team allowing strong service focused deliverables.
- Actively support customer queries on general enquiry, activations, fulfillment, disputes ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
- To participate in an on call rota, providing a 24 hours, first line support service to customers
- Escalate an issue according to the company escalation processes;
- Ensure Customer Service Level Agreements are met or exceeded;
- Respond to customer enquiries in a timely and efficient manner;
- Ensure appropriate documentation of the interaction on the customers account in the prescribed format
- Execute transactions as per prescribed guidelines and timelines
- Ensure customer/user confidentiality and data protection at all times
Job duties and responsibilities for JL3 – ( Technical Process Specialist )
- Excellent communication skills CEFR :: B1, C1, C2. Please add the communication level as per the CEFR framework while profiles are shared.
- Work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BIOS
- Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
- Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
- Knowledge of Incident Management lifecycle.
- Aware of current role SLA and Metrics handled.
- Talents should be based out of Pune.
- Work from Office is mandatory, No option of hybrid and WFH.
- 24*7 Shifts is mandatory.
Few Important points.
- Must have International Voice exp.
- Excellent Communication CEFR B2.
- Flexible with 24*7 shifts.
- 100% WFO (No WFH option/Hybrid).
- Immediate joiner preferrable.
- Total exp will be considered only after completing the Graduation.
- Must be a graduate (result awaited talents will not be considered).
Documents to Carry:
- Carry a print out your updated resume;
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance.
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