Infosys BPM is the business-critical technology partner for the worlds most successful organizations. As a global leader in Business Transformation, Infosys provides strategic business consulting, technology, engineering and outsourcing services to help clients leverage technology and create impactful and measurable business value for every IT investment
Infosys BPM Walk In
- Qualification: Any Graduate
- Experience : 01-02+years
- Job Location:Pune
- No.of Openings: 01
- Role:Serice Desk Voice process
Related Jobs: PI Industries – Walk-In Interviews for Technology Transfer / Kilo Lab / Pilot Plant / Process Innovation on 5th May’ 2024
Job description:
Things to remember while entering the campus: Please wear masks & follow Covid protocols. Documents to Carry: Carry 2 Copies of print out your updated resume.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
Job Description for your reference:
Role Designation: Sr. Technical Process Executive
Job Location: Pune, Maharashtra
Education Qualification: Full-time graduation
Shifts: 24*7 rotational shifts
Experience required: 1 to 2 years.
Process: Technical Service Desk Voice Process
We are looking for talents with 1 to 2 years of experience in resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory is required.
Talents should have graduation completion certificate and mark sheets for onboarding.
Job Description:
- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage.
- Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
- General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
- Productivity applications like Microsoft office tools.
- Open to work in 24*7 and work from office environment
- Analytical problem solvers who will understand issues and to resolve customer issues.
- Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently.
- Being proactive and show the utmost respect for customers time.
- Good time management, ensuring all contacts with customers add value.
- Work from Office
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance.
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