Infosys BPM – Walk-In Drive for International Customer Support (Voice) | Bengaluru
Company Overview
Infosys BPM is a global leader in business process management and services, supporting clients across industries with customer experience, digital operations, and technology-enabled solutions. Infosys BPM offers a strong platform for professionals to grow in international customer support with global exposure and continuous learning.
Job Details
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Role: International Customer Support – Voice Process
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Industry: BPM / BPO
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Department: Customer Success, Service & Operations
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Employment Type: Full-Time, Permanent
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Experience: 1 – 4 Years
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Job Location: Bengaluru (Electronic City – Phase II)
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Work Mode: 100% Work From Office
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Shift: Night Shifts | Rotational Week Offs
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Salary: Not Disclosed
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Openings: 100
Walk-In Interview Details
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Dates: 24th & 26th December 2025
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Time: 10:00 AM – 2:00 PM
Venue:
Infosys Limited – Gate No. 2
No. 40/P–41/P, Electronic City Phase II,
Industrial Area, Konappana Agrahara,
Bengaluru – 560100
Landmark: Sunik Industries
Contact Person: Thulasi
Mandatory Requirements
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International Voice Support experience – Mandatory
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Excellent English communication (Speak / Read / Write)
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Strong customer handling & problem-solving skills
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Willingness to work night shifts
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Comfortable with 100% WFO – Bengaluru
Key Responsibilities
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Handle international customer queries via voice calls
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Build rapport through empathy, active listening & professionalism
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Provide effective resolutions by understanding customer needs
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Maintain high standards of ethics, integrity & customer satisfaction
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Adapt quickly to tools, processes, and workflow changes
Required Skill Set
General Skills
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Excellent communication & soft skills
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Professional call structuring
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Empathy-driven customer approach
Technical Skills
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Basic understanding of client processes
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Ability to resolve routine customer issues
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Tech-savvy with quick adaptability
Key Competencies
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Strong customer service orientation
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Team player with collaborative mindset
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High adaptability & professional conduct
Eligibility
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Qualification: Any Full-Time Graduate (15 years of formal education)
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Prior customer service/contact center experience preferred
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Customer support certifications (optional, preferred)
Documents to Carry (Mandatory)
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Updated resume (printout)
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Any 2 Government IDs: PAN / Aadhar / Voter ID / Passport
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Original academic documents:
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10th & 12th Mark Sheets
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Graduation – All semester marksheets, CMM, Provisional & Degree Certificate
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Note: Laptops & cameras are not permitted. Government ID is mandatory for campus entry.
Why Join Infosys BPM?
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Work with global clients across industries
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Robust technology ecosystem & continuous learning
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Collaborative work culture & career advancement
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Stable role with long-term growth
Eligible candidates can directly walk in on 24th or 26th December 2025 between 10:00 AM and 2:00 PM.
