Infosys BPM Mega Walk-in For Freshers & Experience on 20th – 24th Feb 2023

Infosys is the business-critical technology partner for the worlds most successful organizations. As a global leader in Business Transformation, Infosys provides strategic business consulting, technology, engineering and outsourcing services to help clients leverage technology and create impactful and measurable business value for every IT investment

Infosys BPM Walk In

Job description:

• • Work expereince on service Now or relevant ticketing tool
  • Experience on VPN, BSOD, BITLOCKER, printer trouble shooting and WIFI troubleshooting
  • Experience on remote connectivity, O365, Active directory, Outlook, Drivers
  • • Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
    • Excellent communication skills CEFR :: B1, C1, C2.
    • Work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BSOD, bitlocker, driver installation, Printer and wifi trouble shooting.
    • Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, severity.
    • Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
    • Knowledge of Incident Management lifecycle.
    • Aware of current role SLA and Metrics handled.
    • Talents should be based out of Bangalore or Pune.
    • Work from Office is mandatory, No option of hybrid and WFH.
    • 24*7 Shifts is mandatory.SLA/Metrics

    MUST HAVE SKILLS:

  Customer Service-Voice:

  Job Responsibilities:

  • Excellent communication skills to attend/resolve client issues on calls/chat/mail.
  • Communication scale – CEFR ::C1, C2
  • Open to work in 24*7 Shifts, voice process, rotational weekly off, work from office environment and candidate should have completed double vaccination completed.
  • Analytical problem solvers who will understand issues and to resolve customer issues
  • Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
  • Being proactive and show the utmost respect for customers time
  • Good time management, ensuring all contacts with customers add value

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