Join ICICI Lombard as a Customer Relationship Manager and step into a dynamic role in customer service at our Vashi office.
Walk-In Details:
- Dates: November 28th to 30th, 2024
- Time: 9:30 AM to 5:30 PM
- Venue:
ICICI Lombard, 13th Floor, Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station, Vashi, Navi Mumbai – 400705 - Contact:
- Aashir Shaikh: 8655486700
- Ankita Soni: 9699166060
Job Overview
Position: Customer Relationship Manager
Role: Handling inbound customer service calls and ensuring customer satisfaction
Job Description:
- Respond to and resolve customer queries and concerns efficiently.
- Record and document transactions with necessary follow-ups.
- Understand various products and processes to assist customers better.
- Influence customers to retain or buy services as needed.
Key Responsibilities:
- Resolve customer concerns by gathering required information and providing clear solutions.
- Update internal systems and escalate unresolved issues to the relevant departments.
- Ensure superior service quality and adhere to organizational standards.
- Handle irate customers with professionalism and tact.
Requirements
- Education: Graduate (Mandatory)
- Communication: Strong command of English
- Age: 20–30 years
- Open to working in rotational shifts and voice processes
Shift Timings:
- Males: 7:00 AM – 12:30 PM + night shifts (9.5 hours)
- Females: 7:00 AM – 8:30 PM (9.5 hours)
Work Schedule:
- 5-day workweek with 2 rotational days off
Why Join ICICI Lombard?
- On-roll opportunity with one of India’s top insurance companies
- Competitive compensation and professional growth opportunities
- Inclusive workplace with a preference for diversit
