HDFC Bank Walk-In Drive for Virtual COP Relationship Manager (Kolkata)|HDFC Bank is hiring Virtual COP (Classic On Phone) Relationship Managers in Kolkata! Whether you’re a fresher or have experience, this is your chance to work with one of India’s leading banks.
Interview Details:
- Date: January 3, 2025
- Time: 11:00 AM – 4:00 PM
- Venue:
HDFC Bank, Candor TechSpace,
7th Floor, B1, Gate Number 1, DH Block (New Town),
Block-1, Action Area I, Chakpachuria, New Town, West Bengal – 700135 - Contact Person: Tanupriya Prashant
Note:
Local candidates will be preferred. Please carry your ID Proof.
Position Details:
- Role: Virtual Relationship Manager (COP)
- Department: Sales & Business Development
- Employment Type: Full-Time, Permanent
Responsibilities:
- Customer Engagement:
- Regularly interact with mapped portfolio customers.
- Provide accurate and complete resolution for queries.
- Promote digital banking services.
- Log and resolve complaints efficiently.
- Deepen customer relationships by cross-selling products (e.g., Demat, Bill Pay, Advisory).
- Sales:
- Cross-sell banking products based on customer profiling.
- Achieve sales targets for TPP, Assets, Cards, etc.
- Use triggers to track FD maturities and CASA movements.
- Interaction Quality:
- Maintain quality benchmarks and accurate call documentation.
- Audit and Service Quality:
- Ensure compliance with audit guidelines and system processes.
- MIS Reporting:
- Submit timely reports and reviews as required by the central team.
Eligibility Criteria:
- Educational Qualification: Bachelor’s Degree in any discipline.
- Skills Required:
- Strong communication skills in English, Hindi, and Bengali.
- Basic banking knowledge.
