HDFC Bank is conducting a Mega Walk-in Interview for Officer – Customer Care (OCC) roles under its Virtual Care Department. This is a direct payroll opportunity with one of India’s leading private sector banks.
Job Details
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Job Title: Officer – Customer Care (OCC)
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Department: Virtual Care
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Employment Type: Full-time | Permanent
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Payroll: Direct HDFC Bank Payroll
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Experience: 0 – 3 Years
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Openings: 100
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Education: Any Graduate
Work Location
HDFC Bank, Shillong
Near NIFT IT Park, Umsali,
East Khasi Hills, Shillong, Meghalaya – 793018
Walk-in Interview Details
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Interview Dates: 2nd & 3rd January 2026
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Time: 10:00 AM – 2:30 PM
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Contact Person: Dipanwita Banerjee
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Contact Number: 8910968350
Key Responsibilities
Customer Interaction & Query Handling
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Handle inbound customer calls related to:
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Bank Accounts, Credit Cards, Debit Cards
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Deposits, Loans, Mutual Funds, Forex & Prepaid Cards
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Resolve billing, payment, EMI, and statement queries
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Process service requests like:
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Card hotlisting & re-issuance
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NetBanking / Debit Card PIN requests
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Fixed Deposit & Demand Draft requests
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Ensure First Call Resolution (FCR) and adherence to TATs
Call Quality & Compliance
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Maintain service quality benchmarks
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Accurate data capture in CRMNext
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Follow audit, KYC, and authentication processes
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Ensure error-free logging and compliance with bank policies
Cross-Sell & Customer Delight
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Cross-sell eligible products responsibly
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No mis-selling – strict adherence to bank guidelines
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Build strong customer relationships and ensure satisfaction
Performance Expectations
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90% First Call Resolution (Non-complaint calls)
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Adherence to schedule & shift timings
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Zero audit exceptions
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High call quality & productivity scores
Ideal Candidate Profile
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Good verbal communication skills
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Customer-focused and service-oriented mindset
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Comfortable with voice/blended processes
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Willing to work as per bank schedules
