HCL Technologies – Walk In on 20th Dec 2023 for Freshers & Experience

HCL Technologies Limited, d/b/a HCLTech, is an Indian multinational information technology services and consulting company headquartered in Noida. It emerged as an independent company in 1991 when HCL entered into the software services business. The company has offices in 52 countries and over 210,966 employees.

HCL Technologies Walk-in Interview

Excellent communication is mandatory.

• Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individual’s needs.
• Responding to queries regarding Experian, our products, services, data and client accounts
• Managing multiple client queries at once
• Utilizing workflow tools to manage your own workload.
• Contributing to the achievement of team targets including service levels and quality measures
• Maintain accurate records of customer communication and discussions using the appropriate internal system/s
• Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time.
• Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved.
• Ensure that good client / consumer outcomes are at the Centre of all operational activity and decision making.
• Deliver great clients and consumers service and seek to exceed client / consumer expectations.

 

Mandatory qualifications:

• Excellent communication skills both verbal and written Mandatory.
• A problem-solving mind-set.
• The ability to multitask.
• Able to work well as an individual and as part of a team.
• Any Graduation is mandatory.