HCL Technologies Limited, d/b/a HCLTech, is an Indian multinational information technology services and consulting company headquartered in Noida. It emerged as an independent company in 1991 when HCL entered into the software services business. The company has offices in 52 countries and over 210,966 employees.
HCL Technologies Walk-in Interview
- Qualification: Any Graduate / Undergraduate
- Experience : 00-02+years
- Role: Customer Service
- Job Location: Noida
- Salary: 2-3 Lacs P.A.
Job description:
Hiring for Customer service, Education Counsellor in HCLTECH
Your Role & Responsibilities:
We are searching for an Educational Counsellor that is voice process, customer service and wants to make a real impact on the BPO industry. As a customer service position, you will have below mentioned roles/responsibilities. This specific role will be focused on
- The agent has to respond to incoming calls to answer questions and inquiries,
- Identify and resolve problems, provide information
- handle complaints regarding clients products and services.
- Additionally, agents are responsible for making outbound calls to customers.
Important Information
This is a Contractual Position of 6 month and 1year respectively on HCL’s 1st Party Payroll.
Education
12th pass, Undergraduate, Graduate.
Salary
Between 17k to 23k
Responsibilities:
- Answer inbound and make outbound calls to customers.
- Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet individual/teams calling targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; regular follow-up with candidates to ensure resolution.
- Updating records of customer interactions (inbound) and updating leads with correct disposition with appropriate remarks on client tools (outbound).
- Follow communication procedures, guidelines and policies defined by client.
- Take the extra mile to engage customers and share ideas within the team for process improvement.
Requirements:
- Operational Requirements:
- Shift Timings Monday through Sunday (9 AM to 7 PM or 10 AM to 8 PM).
- Week Offs Rotational
- Work Location Noida (Sec-60, A8-9)
- Work from Home No
- Employee Band Contract Retainer (CR)
- Excellent communication skills, including verbal with proper grammar.
- Ability to work with others in a close manner.
- Good computer skills. Basic knowledge of working on MS word and excel.
- Good multi-tasking skills.
- Able to react effectively and calmly in emergencies.
- Able to maintain customer confidentiality.
Both Side Cabs Available
*Note – There is no cab restrictions for female candidates.
*Cab zones for freshers/exp male candidates – within 20km only
We are not hiring any of the male candidate beyond 20km boundary. Interested candidates can come to office for the interview.
Concern Person – Mohit Udania 9717741883 (Mention the recruiter’s name on top of the resume)
*Do not carry any laptop, pen-drive, any storage devices.
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