HCLTech is conducting a Walk-in Drive for Email/Chat Support Analyst roles in Hyderabad. This event is ideal for candidates with 2-5 years of experience who are passionate about delivering exceptional customer service through email and chat support.
Event Details:
- Date: 18th January 2025
- Time: 10:00 AM – 5:00 PM
- Venue: Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081
- Contact Person: Ashish Durgapal
Job Description:
- Provide resolutions for customer queries via email and chat.
- Troubleshoot and resolve Ad Serving issues.
- Maintain high standards of customer service with excellent written and verbal communication.
- Ensure metrics such as CSAT and TRT are met.
- Escalate issues timely and effectively.
Skills Required:
- Strong proficiency in English communication (written and verbal).
- Knowledge of HTML, JavaScript, CSS, and web page behavior.
- Analytical skills and empathy in customer interaction.
- Experience in digital marketing, ad platforms, or tech support is an advantage.
Additional Details:
- Night shift availability is required.
- Immediate joiners are preferred.
Seize this opportunity to join HCLTech and excel in a customer-focused role!
Tags: HCLTech jobs, Email support jobs, Chat support jobs, Digital marketing roles.
