Mega Walk-in Drive at HCLTech | Customer Service Representative|Kickstart your career in customer service with HCLTech! Join us for an exciting walk-in opportunity for Customer Care Representatives.
Event Details
- Date: 24th January 2025
- Time: 11:00 AM – 2:00 PM
- Venue:
HCL Technologies,
A-8 & 9, Sector 60,
Noida, Uttar Pradesh 201301
Position Details
Role: Customer Service Representative (Voice Process)
Work Location: Noida (Sector 126/144)
Work Model: In-office
Shifts: UK/US time zones
Eligibility Criteria
- Education: Any graduate/undergraduate (except B.Tech, M.Tech, BCA, and MCA).
- Experience:
- Freshers are welcome.
- Experience in UK/US inbound calling, preferably in the banking domain, is an advantage.
- Skills Required:
- Excellent communication skills (verbal and written).
- Professional telephone etiquette.
- Empathy and enthusiasm for customer service.
Responsibilities
- Handle inbound customer queries according to the defined call flow.
- Provide first-call resolution and escalate issues when necessary.
- Adhere to process guidelines for high-quality service.
- Maintain logs such as escalation logs and complaint trackers.
- Ensure data security and confidentiality of customer information.
- Actively participate in feedback and motivational activities.
Perks and Benefits
- Opportunity to work with a global leader in IT services.
- Exposure to international customer service standards.
- Two-way cab services available.
What to Bring
- Updated resume.
- A valid photo ID.
Contact Person: Priyanka Shastri
Email: Priyanka.Shastri@hcltech.com
