Uppal Walk-in for Customer Service Roles – 3rd December 2025
Genpact is conducting a walk-in drive for Customer Service roles at the Hyderabad Uppal location. Candidates with strong communication skills in English and Hindi and a passion for customer support are encouraged to attend.
Walk-in Details
Date: 3rd December 2025
Time: 11:30 AM to 1:00 PM
Venue: Genpact, Plot No. 14/45, IDA Uppal, Habsiguda, Hyderabad 500079
Experience Required: 0 to 3 years
Work Mode: Work from Office (Hyderabad)
Education: Any Graduate except Law and Diploma (for Chat Support). Postgraduates not eligible for Chat Support.
Languages Required: English + Hindi
Shifts: Must be flexible for any shift
About the Opportunity
Genpact continues to lead the industry with AI, digital transformation, and innovative technology solutions. This walk-in drive aims to hire talented individuals for both Chat Support and Voice Support roles. Candidates will engage with customers, resolve queries, provide product guidance, and collaborate with internal teams to ensure a seamless service experience.
Chat Support
This role is open for graduate freshers (except Law and Diploma). Candidates must be able to manage multiple active chats simultaneously, offer timely responses, follow help articles and policies, identify and report issues, support technical queries related to domain, hosting, server, SSL, email, backup and more, and deliver excellent customer service. Upskilling and upselling based on customer needs are part of the role.
Voice Support
Candidates with 0 to 3 years of experience (except Law and Diploma graduates) are eligible. Responsibilities include addressing customer concerns, assisting with account recovery processes, reproducing and escalating product issues, adhering to client policies, and providing high-quality customer service with strong analytical and problem-solving skills.
Documents to Carry
Two passport-size photographs (one pasted on the resume), two copies of the resume, and original Aadhar card.
Preferred Skills
Strong probing and analytical ability, customer-centric approach, excellent written English with a neutral accent, and flexibility to work on weekends when required.
Why Join Genpact?
Genpact offers a dynamic environment driven by AI, automation, and innovation. Employees gain access to mentorship, global exposure, and opportunities to work on real-world challenges. The organization values integrity, inclusion, curiosity, and encourages bold thinking to shape the future of work.
Equal Opportunity Notice
Genpact is an Equal Opportunity Employer and does not charge any fees for job applications. The company emphasizes a respectful and inclusive work culture.
