Genpact, a global leader in advanced technology services and digital transformation, is conducting an Ahmedabad Walk-In Drive for the role of Process Associate / Developer – Customer Service. This opportunity is ideal for freshers and candidates with up to 2 years of experience who want to start or grow their career in the BPM/BPO domain while working in a fast-paced, AI-driven and innovation-focused environment.
Job Details
Company
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Genpact (NYSE: G)
Job Role
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Process Associate / Developer – Customer Service
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Role Category: Customer Success, Service & Operations
Industry
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BPM / BPO
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Department: Customer Success, Service & Operations
Work Location
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Ahmedabad (Work From Office)
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Hiring for candidates from Ahmedabad, Mehsana & Surat
Walk-In Interview Details
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Date: 31st January 2026
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Time: 11:00 AM – 1:30 PM
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Venue:
ICA Edu Skill Gandhinagar
201, Second Floor, Megh Malhar Complex,
Sector 11, Gandhinagar, Gujarat – 382010
Eligibility Criteria
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Education: Any Graduate (Except Law / Diploma)
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Experience: 0 – 2 Years
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Freshers: Eligible
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Openings: 20
Shift Details
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Rotational Shifts
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Flexible schedule (including weekend shifts)
Key Responsibilities
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Respond to customer queries and concerns
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Provide support for data collection and account recovery
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Understand and follow client processes and policies
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Reproduce customer issues and escalate product bugs
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Deliver excellent customer service experience
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Demonstrate critical thinking and problem-solving skills
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Work effectively both independently and within a team
Skills Required
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Good communication skills (written & verbal English)
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Neutral English accent preferred
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Strong analytical and probing skills
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Customer-centric mindset
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Active user of internet and online applications
Documents to Carry
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2 Passport-size photographs (one to be pasted on resume)
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2 Copies of resume
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Original Aadhaar Card
Why Join Genpact?
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Work on cutting-edge AI, automation & digital innovation
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Gain exposure to global enterprise clients
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Continuous learning, mentorship & career growth
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Be part of a 140,000+ strong global workforce
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Inclusive, values-driven and growth-focused culture
Important Note
Genpact follows a merit-based recruitment process and does not charge any fees at any stage of hiring.
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