Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM
Genpact Mega Walk-In Drive
- Experience: 00-02+Years
- Qualification: Any Graduate
- Job Location: Hyderabad
- Role : Non-Voice
Time and Venue
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Job description
Work Module: Work from office
Shifts: Flexible with any shift
Inviting applications for the role of Process Associate, Trust Safety – Customer Care
In this role, you will use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the process.
Responsibilities
• Review the reported content within agreed turnaround times and standards of quality.
• Recognize trends and patterns and escalate issues outside the company policy to the global team.
• Respond to customer inquiries and problem escalations.
• Provide email support to troubleshoot and resolve issues experienced with client accounts and other technical issues.
• Maintain a thorough understanding of client processes and policies.
• Reproduce customer issues and escalate product bugs.
• Provide excellent customer service to our customers.
Qualifications we seek in you!
Minimum Qualifications
• Any Graduate (PG an added advantage).
• Good work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment.
• Must be able to work on a flexible schedule (including weekend shift work)
Preferred Qualifications/ Skills
• Effective probing skills and analyzing / understanding skills.
• Problem-solving skills with a customer-centric approach
• Prior experience in Customer Support / Content Review
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