Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM
Genpact Mega Walk-In Drive
- Experience: 00-02+Years
- Qualification: Any Graduate
- Job Location: Hyderabad
- Role : Customer Service Voice
Time and Venue
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Job description
Genpact Mega Walkin Drive for Customer Service Voice on 1st Feb 2024 for Hyderabad Job Role– Process Associate- Customer Service (Voice)
Work Location: Hyderabad
Shifts: Flexible with any shift
Work model: Work from office
Responsibilities
* Respond to customer queries and customer’s concern
* Making outbound calls to Customers and Employers
* Provide support for data collection to enable Recovery of the account for end user.
* Maintain a deep understanding of client process and policies
* Reproduce customer issues and bring up product bugs
* Provide excellent customer service to our customers
* You should be responsible to exhibit capacity for critical thinking and analysis.
* Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment
Qualifications we seek in you
Minimum qualifications
* Graduate (Any Discipline)
* Freshers are eligible
Preferred qualifications
* Previous experience in a customer service role chat/email/voice
* Effective probing skills and analyzing / understanding skills
* Analytical skills with customer centric approach
* Excellent proficiency with written English and with neutral English accent
* You should be able to work on a flexible schedule (including weekend shift)
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