Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM
Genpact Mega Walk-In Drive
- Experience: 00-01+Years
- Qualification: Any Graduate
- Job Location: Jaipur
- Role :Voice (English + Hindi)
Time and Venue
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Job description
Genpact Mega Walk-In Drive for Voice (English + Hindi) on 12th September 2023 (Thursday)
Date: 12th Sep 2023
Time: 11:30AM TO 01:30PM
Venue- Genpact Plot No. 14/45, IDA Uppal, Habsiguda, Hyderabad 500079
Location: Hyderabad
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and advance product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you
Minimum qualifications
- Any Graduate except law (Only freshers are eligible)
- Fluent in Hindi and English (Hindi is mandatory)
Preferred qualifications
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- You should be able to work on a flexible schedule (including weekend shift)
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