🚀 Walk-in Drive – Customer Service (Voice) | Genpact Pune | 1st March 2025

Are you a customer service professional looking to work in a dynamic and fast-paced environment? Genpact, a global leader in business process management (BPM), is hiring for Customer Service Voice roles in Pune!

This is your chance to join a global company with 125,000+ employees across 30+ countries and work in an exciting customer-centric role with opportunities for career growth.

📢 Walk-in Drive Details:

📅 Date: 1st March 2025 (Saturday)
⏰ Time: 11:00 AM – 2:00 PM
📍 Venue: Genpact, Cluster B, EON FREE ZONE, Eon Free Zone Rd, Kharadi, Pune, Maharashtra 411014

👉 This is a Work-From-Office role in Pune

💼 Open Positions & Key Skills Required:

We are hiring for Customer Service – Voice Roles with 1 – 6 years of experience in customer service or related fields.

🔹 Excellent Communication Skills – Both written & verbal in English
🔹 Customer Handling – Ability to assist & resolve customer queries efficiently
🔹 Technical Knowledge – Familiarity with Google Sheets, Google Docs, Microsoft Excel & Word
🔹 Problem-Solving Ability – Proactive approach to troubleshooting & customer issues
🔹 Adaptability & Flexibility – Willingness to work in 24×7 rotational shifts

📝 Job Role & Responsibilities:

🔹 Respond to customer queries via voice support and address their concerns professionally
🔹 Provide assistance for data collection & help customers recover their accounts
🔹 Maintain a deep understanding of company policies & processes to assist customers effectively
🔹 Troubleshoot customer issues and escalate unresolved product bugs
🔹 Deliver exceptional customer service with a problem-solving approach
🔹 Accurately document customer interactions and submit dispute claims
🔹 Maintain high levels of confidentiality & data security standards
🔹 Adhere to company policies and regulatory guidelines

🎯 Who Can Apply?

✔️ Minimum Qualifications:
📌 Graduate/Bachelor’s Degree preferred
📌 At least 1 year of experience in a customer service role
📌 Comfortable working in a 24×7 environment with rotational shifts
📌 Experience in a FinTech, Crypto, or Banking environment is a plus

✔️ Preferred Skills & Experience:
✅ Strong customer service skills with the ability to handle queries independently
✅ Excellent interpersonal & communication skills
✅ Ability to multitask & prioritize work effectively
✅ Strong problem-solving & decision-making abilities
✅ Experience with CRM systems & customer interaction tools
✅ Attention to detail, customer profiling, and pattern identification

💰 Salary & Benefits:

✔️ Competitive Salary Package – Based on experience 💰
✔️ Work-Life Balance – Rotational shifts but fair scheduling ⚖️
✔️ Training & Career Growth – Learning & development opportunities 📚
✔️ Diversity & Inclusion – An equal-opportunity employer 🌍
✔️ Permanent Full-Time Role – Secure your future with Genpact 🔒

📜 Documents to Carry:

📄 Updated Resume (Hard Copy)
🆔 Aadhar/PAN or any Govt. ID Proof
📷 2 Passport Size Photographs

🌍 Why Join Genpact?

Genpact is a global leader in digital transformation and business solutions, serving top companies worldwide. We offer:

✅ Work on Global Projects – Exposure to international clients 🌎
✅ Career Growth Opportunities – Training, certifications & leadership roles 📈
✅ Employee-Friendly Work Culture – Supportive & diverse team 🤝
✅ No Hiring Fees! – Genpact never charges job seekers for interviews or hiring

⏳ How to Apply?

📌 Step 1: Walk into the interview venue on 1st March 2025 between 11:00 AM – 2:00 PM
📌 Step 2: Carry all required documents & dress professionally in formals
📌 Step 3: Impress the hiring team with your skills & get selected!

👉 Note: This is a walk-in interview – no prior appointment needed!

🚀 Don’t miss this opportunity to join Genpact! Mark your calendar and be there! 🎯

For any queries, reach out to the HR team at the venue.

See you at the walk-in! Best of luck! 🍀💼