Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM
Genpact Mega Walk-In Drive
- Experience: 00 +Years
- Qualification: Any Graduate
- Job Location: Hyderabad
- Role : Customer Service: Non-Voice / Voice Roles (English & Hindi)
- Openings: 01
Time and Venue
4th October, 11.00 AM – 2.00 PM
Venue: Genpact, F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049
Related Jobs: Wipro Any Graduate Freshers & Experience Walk In Interview on 04th Oct 2024
Job Description
Customer Service: Non-Voice
- Provide resolution to maintain standards of quality
- Review content and provide resolution based on prescribed guidelines
- Recognize trends and patterns and raise issues timely
- Provide insights to help improve the support to the users
- Maintain a thorough understanding of process and policies
- Provide excellent customer service to our customers
Customer Service: Voice
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
Qualifications we seek in you
Minimum qualifications
- Graduate (Any Discipline except law)
- Only Freshers are eligible
- Candidate should be able to Read/speak/comprehend in Hindi and English language
Preferred qualifications
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- You should be able to work on a flexible schedule (including weekend shift)
Note: Please carry below documents with you:
- 3 copies of updated resume
- 3 Passport size photographs
- Original Aadhar card
- 2 copies of Aadhar card
