Cognizant is hiring Process Executives for its voice process team. Freshers and experienced candidates are welcome to attend the walk-in interview.
Event Details
- Date: 27th December 2024
- Time: 10:30 AM – 1:30 PM
- Venue:
Cognizant Technology Solutions, Plot No. 24-26, Financial District,
Nanakram Guda Village, Manikonda, Gachibowli, Hyderabad, Telangana 500032 - Contact: Pavan Vangoori
Job Details
- Role: Process Executive (Voice)
- Department: Customer Success, Service & Operations
- Industry Type: BPO / Call Centre
- Employment Type: Full-Time, Permanent
Responsibilities
- Provide exceptional customer support through phone calls, emails, or chat.
- Manage international voice processes for diverse industries.
- Address and resolve customer queries and concerns professionally and promptly.
- Maintain accurate and detailed records of customer interactions using CRM software.
- Collaborate with team members to meet daily targets and service-level agreements (SLAs).
Eligibility Criteria
- Experience:
- 0–1 year in BPO or Call Center industry (freshers are welcome).
- Education:
- Bachelor’s degree in any specialization.
- Skills:
- Proficient in English and Hindi (verbal and written communication).
- Ability to work in rotational shifts, including night shifts.
Preferred Skills
- Knowledge of CRM tools.
- Prior experience in international voice processes.
- Typing skills in Hindi are an added advantage.
Perks and Benefits
- Competitive salary package.
- Career growth opportunities in a leading multinational company.
- Work in a dynamic and collaborative environment.
Documents to Carry
- Updated Resume
- Government-issued ID (Aadhar, PAN, Passport)
- Educational Certificates (if available)
