Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work.
Cognizant – Walk-In
- Qualification:Any Graduate
- Experience : 00+years
- Role:Customer Support Voice
- Job Location:Hyderabad
- Openings: 50
Time and Venue:
2nd May – 3rd May , 11.00 AM – 2.00 PM
Cognizant Technology: Ground Building No. 3, Training Room – 1 & 2, IT & ITES, village, Central Park II, Sector 48, Gurugram, Haryana 122001
Contact – Muskan Kharbanda and Anjali Yadav
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Job description:
- A graduate with Excellent communication skills (written and verbal).
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
- Ability to use a desktop computer system
- Familiarity with Windows, Microsoft Office & Browsing Internet resources
- Excellent typing skills
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Resolving Technical complex queries ,
- escalation channel to drive solution of B2B queries,
- detect and track App defects and inconsistencies,
- drive continuous improvement through root cause identification and defect elimination
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