Cognizant Released Job Openings On 23/05/2023.Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. .
Cognizant Vacancy Details:
Cognizant Recruiting Any Graduate with 00-04 years experience for Technical Support – Voice / Blended position.Complete Details for the Technical Support – Voice / Blended as follows.
Time and Venue: 25 May , 10.00 AM – 12.00 PM
Related Jobs: 100 Openings : Tech Mahindra Walk In on 25th – 31st May 2023
Job Description/Skills Required
Job Description & Responsibilities
- Resolve issues and address complaints, and escalate complex matters to the appropriate team
- Triage issues raised by the sellers
- Replicate the user facing issues & escalate the issue to L2 level
- Perform SQL analysis on trickier issues in order to assist engineering in solving them.
- Work on problem-solving in collaboration with Engineers/relevant teams
- Use playbooks to scale the associated service model globally
- Documenting processes and maintaining service desk records.
- Create SQL-based reliability pipelines in order to monitor system health.
- Troubleshoot the issue using SQL queries and find the root cause of the issue
- Take regular process updates from the L2 level
- Daily updates to the lead on inflow patterns & Issues raised by users.