Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work.
Cognizant – Walk-In
- Qualification:Any Graduate
- Experience : 00+years
- Role:Content Review
- Job Location:Hyderabad
- Openings: 35
Time and Venue:
28 August , 10.00 AM – 12.00 PM
Plot No 24 26 Financial District, Nanakramguda Village,Gachibowli, Hyderabad, Telangana 500032.
Contact – Bhavana/Koojitha
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Job description:
Please find the JD & interview venue below for your reference.
Day-to-day responsibilities may include, but are not limited to:
- Understand and remain up-to-date with clients policies and guidelines
- Review user reports regarding website content
- Analyze and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner
- Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
- Serve as an advocate for the user community
- Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content
- Review the reported content within agreed turnaround times and standards of quality
- Recognize trends and patterns, and escalate issues outside policy
- Fulfill base productivity and quality requirements of the client
- Respond to user inquiries with high quality, speed, empathy, and accuracy
- Gather, analyze, and utilize relevant data to develop ways to improve overall user experience
- Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community
- Identify inefficiencies in workflows and suggest solutions
- Review of sensitive content sometimes involving graphic or disturbing subject matter
Qualification Required:
- High School Diploma
- Fluency in English plus 1 other language French, Italian, Arabic, Spanish, Russian Basic Qualifications
- Moderate to high Proficiency in using Google products, including Youtube, Gmail, Calendar, Google Drive.
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