Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work.
Cognizant – Walk-In
- Qualification:Any Graduate
- Experience : 00+years
- Role:Non-voice/Voice/Semi voice
- Job Location:Hyderabad
- Openings: 70
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Job description:
Note:
1. Graduation is mandate
2. Need to be flexible with rotational shift and night shifts
3. Only women candidates are eligible.
Role: You will need to extract relevant information on Activities, Events and Topics related to Points of Interest / businesses, in-line with provided Training and Policy Guidelines and further manage the process metrics on a daily / weekly and monthly basis.
Key Responsibilities
- Check the images, match with the website.
- Verify the content with website.
- Understanding sensitive content
- View the content, check the Brand Name and Website, Check if non-Family safe content, rate the content. etc’
- Ability to work independently.
- Good communication skills, both verbal and oral
- Quick learner and adaptable to learn new processes, concepts, and skills.
- Organized and able to manage time and tasks efficiently.
- Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard.
- Have a neutral mindset towards different video content that needs classification, regardless of the content itself.
- Result-oriented, self-motivated, independent and inquisitive
- Able to thrive in a fast-paced and team-oriented environment. Interested in social media and current events.
- Refer images and videos to extract activities related to that Place topic.
- Evaluate activities and events, and categorize them into different buckets based on instructions
- Identify relevant / irrelevant aspects related to business category, reviews, queries, etc. used for comparing and rating a place.
- Making sure the tasks allotted are completed within the defined SLA/TAT time.
- Should be able to work independently and understand his/her performance metrics for improvement opportunities.
Skills required
- Communication: English communication skills and interpersonal skills.
- Mandatory competency: Good English comprehension with Logical Ability, Data Interpretation.
- Reading and Comprehension: Person should be able to read and comprehend content given, and establish context with the given task.
- Research skills: Ability to conduct thorough research using Google platform on a variety of pages related to the POIs being evaluated. This includes being able to identify credible sources of information, evaluate the quality, and summarize complex information in a clear and concise way.
- General Awareness: Candidate should have awareness on consumer services such as food & beverages, restaurant, leisure activities, lifestyle and entertainment domains.
- Work timings: Should be able to work in different shifts and locales depending on the business requirement.
- General skills: Attention to detail and accuracy, proficient with computers and MS office / equivalent platforms.
Qualification & Work Experience
- Graduate Level (Bachelors Degree)
- Work experience into international voice process.
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