Accenture, a global leader in customer experience and digital operations, is conducting a Walk-In Drive for Customer Support Associate roles at its Mumbai (Vikhroli) location. This is a great opportunity for candidates with voice or chat support experience who are looking to build a stable career with a reputed multinational organization.
Job Details – Customer Support Associate (Voice & Chat)
Company: Accenture
Designation: Inbound Sales Representative Associate – Voice & Chat
Department: Customer Success & Service Operations
Employment Type: Full Time, Permanent
Eligibility Criteria
-
Qualification: HSC / Any Graduate
-
Experience: 1 to 6 years
-
Skills Required:
-
Excellent written & verbal communication
-
Customer handling & problem-solving skills
-
Ability to work under pressure
-
Teamwork and adaptability
-
Willingness to work in rotational shifts
-
Roles & Responsibilities
-
Handle inbound customer queries through voice and chat support
-
Resolve customer complaints and escalations within defined SLAs
-
Provide accurate and timely resolutions to enhance customer satisfaction
-
Close faults and complaints effectively
-
Follow standard operating procedures and quality guidelines
-
Work as an individual contributor within a structured team environment
Walk-In Interview Details
Date: 9th January 2026
Time: 10:00 AM – 4:00 PM
Venue:
Accenture – MDC2 B, Ground Floor, Plant 3,
Lal Bahadur Shastri Marg, Ambewadi,
Godrej & Boyce Industry Estate,
Vikhroli West, Mumbai – 400079
Contact Person: Ichhita Vishwakarma
