Accenture Walk-In Drive for Customer Support (Voice & Chat Process) | Vikhroli, Mumbai | 18th December 2025
Accenture is conducting a Walk-In Drive at Vikhroli (Mumbai) for experienced professionals in International Voice & Chat Customer Support. If you have strong communication skills and experience in BPO/customer support, this is a great opportunity to work with a world-class organization.
Walk-In Drive Details
Date: 18th December 2025
Time: 10:00 AM – 5:30 PM
Venue:
Accenture – MDC2 B, Ground Floor, Plant 3
Lal Bahadur Shastri Marg, Ambewadi
Godrej & Boyce Industry Estate
Vikhroli West, Mumbai, Maharashtra – 400079
Contact Person: Ichhita Vishwakarma
Job Details
Designation: Inbound Sales Representative Associate – Voice & Chat
Process: International Voice & Chat (BPO)
Department: Customer Success, Service & Operations
Industry: BPM / BPO
Employment Type: Full-Time, Permanent
Work Location: Mumbai / Mumbai Suburban / Navi Mumbai
Eligibility Criteria
-
Experience: 1 – 6 Years (International Voice or Chat experience preferred)
-
Qualification: HSC / Any Graduation
-
Shifts: Rotational shifts (including night shifts)
-
Role Type: Individual Contributor
Roles & Responsibilities
-
Handle customer queries via voice calls and chat support
-
Resolve complaints, escalations, and service issues within defined SLAs
-
Provide accurate and timely resolutions to ensure high customer satisfaction
-
Close faults and complaints as per process guidelines
-
Follow standard operating procedures and quality benchmarks
-
Collaborate effectively with team members and supervisors
-
Adapt quickly to new tools, platforms, and process changes
Required Skills
-
Excellent verbal and written communication skills
-
Ability to work well under pressure
-
Strong problem-solving and customer-handling skills
-
Team player with adaptability and flexibility
-
Quick learner with positive attitude
Why Join Accenture?
-
Work with a globally renowned brand
-
Exposure to international customers and processes
-
Structured training and continuous learning opportunities
-
Inclusive and growth-oriented work culture
-
Long-term career progression in BPM & customer experience
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud, and security, serving clients across more than 120 countries. With a strong presence in BPM and customer operations, Accenture helps organizations transform their customer experience into a strategic advantage.
