Accenture Walk-in Drive for Customer Support (International Voice/Chat Process) in Gurugram
🏢 Company: Accenture
Location: Candor TechSpace, Tower 9, Ground Floor, Sector 21, Gurugram – 122022
Walk-in Dates: 16th May – 17th May 2025
Time: 10:00 AM – 1:00 PM
Contact: Sanya Batra / Shefali
Openings: 100
🧑💼 Job Role
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Title: Customer Support – International Voice / Chat Process
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Type: Full-Time, Permanent
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Shift: US Shift (Night Shift)
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Work Mode: Work from Office (Gurgaon)
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Department: Customer Success, Service & Operations
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Industry: IT Services & Consulting
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Category: Non-Tech Support – Voice / Blended
💼 Eligibility Criteria
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Experience: 1 to 5 years in International Customer Service
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Education: Graduates and Undergraduates can apply
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Preferred:
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Good spoken English
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Previous experience in voice/chat support is a plus
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Ability to handle customer escalations
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Problem-solving mindset
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Comfortable with rotational night shifts
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🚘 Benefits
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Two-way Cab facility within Accenture transportation boundary
📄 Documents to Carry
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✅ Updated Resume
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✅ Valid Photo ID Proof (Aadhar/PAN/Passport/Driving License)
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✅ Education and experience documents (if applicable
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Key Responsibilities
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Resolve customer queries (calls and/or chat)
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Follow escalation guidelines and SLAs
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Collaborate within the team and take individual ownership
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Follow process documentation and company standards
🧠 Desired Skills
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Fluent in English
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Adaptable & quick learner
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Problem-solving skills
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Work under pressure
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Results-oriented mindset
Action Items
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Arrive before 10 AM to avoid queues
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Be prepared for a voice/chat round and basic aptitude
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Dress in formals and carry all required documents
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Mention you’re attending the Customer Support Walk-in at the reception
