Walk-in Drive for Service Desk Analyst (Freshers) at Wipro
📌 Walk-In Drive: Service Desk Analyst 1 – Wipro (Freshers Eligible)
🏢 Company: Wipro Ltd.
📍 Interview Venue:
Building No. 7, 1st Floor, Mindspace,
Opposite Airoli Railway Station,
Airoli East, Navi Mumbai – 400708
📅 Date: 10th May 2025 (Saturday)
⏰ Time: 9:30 AM – 4:00 PM
💼 Job Role: Service Desk Analyst 1
Experience Required: 0 – 1 Year
Openings: 50
Employment Type: Full Time, Permanent
Department: IT & Information Security
Industry: IT Services & Consulting
Role Category: IT Support – Other
🎓 Eligibility:
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Education: Any Graduate
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Freshers are welcome
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Location Preference: Navi Mumbai candidates or those open to relocation
🔧 Key Responsibilities:
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Assist end users with IT issues (application, system, network)
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Troubleshoot and resolve incidents via chat, email, phone, or walk-ins
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Maintain accurate documentation in the incident management system
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Escalate critical incidents as needed
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Support standard applications like Outlook, MS Office 365, Zoom, Jabber, etc.
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Provide VDI, VPN, Active Directory, printer support
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Maintain high customer service standards
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Work in 24×7 rotational shifts including weekends and holidays
🧠 Skills Required:
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Excellent verbal & written communication skills
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Familiarity with ITIL Framework, Windows/Mac OS
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Awareness of basic networking (DNS, DHCP, VPN, TCP/IP)
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Basic troubleshooting of hardware/software issues
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Knowledge of Active Directory, MFA, Printer Mapping
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Organizational and documentation abilities
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Self-motivated, team-oriented mindset
🎁 Perks:
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Work with a top-tier IT firm
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Learning & growth opportunities in tech support
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Exposure to global enterprise tools and environments
